Returns & Exchanges
At Gordons Direct, we want you to be completely satisfied with your beauty purchases. If you are not happy with your order, you can return unopened and unused products within 28 days of delivery for a full refund.
Initiate Your Return
Contact our customer service team with your order number and reason for return to receive a unique Return Authorization code.
Pack Securely
Place the items in their original packaging, ensuring they are well-protected to prevent damage during transit, and include your order dispatch note.
Ship the Parcel
Affix the return label and drop your package off at any local post office or designated courier point; please retain your proof of postage.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing